What is what does it mean when it says cancelled call?

A cancelled call simply means a call that was terminated before it was successfully connected to the intended recipient. It essentially indicates that the call did not go through. There are several reasons why a call might be cancelled. These can include:

Cancelled calls are generally not billed, although this depends on the specific terms of service with the phone provider. In a business context, a high rate of cancelled calls could indicate problems with a telephone system, data quality, or customer service strategies.